We value every customer and welcome all feedback. If you have praise or a problem with a product or service, please let us know. We strive to keep our customers happy.
Shipping
Products will be shipped priority mail through the United States Postal Service. Please allow up to 3-5 business days to receive your product once shipped. All Items can be tracked on the USPS.COM website.
Returns
Pure Love Mojo welcomes all returns that are still in original undamaged packaging within 30 days of delivery. A full refund will be given if returns meet the specified guidelines. No exceptions will be made after the 30 day grace period. Shipping charges will not be refunded. Please allow up to 10 business days to receive a refund once we have received your returned item(s). You will be notified when the product(s) are back in our possession. For further instructions please contact us by emailing customerservice@prelovemojo.com
Receipt of Damaged or Wrong Goods
Whipped Shea Butter may melt during shipment in warm summer months. If this happens just put the product(s) in the refrigerator for it to solidify. The product is still good to use if it is received melted. If you receive a damaged or incorrect product please let us know within 3 business days upon delivery of the product so we can ship you a new item as soon as possible. There will be no additional charge to you if you make us aware of the situation within that 3 day window of time. After 3 business days, we have the right to deny your request. Please email us for further instructions at customerservice@purelovemojo.com
Canceled Orders
If you cancel your order once it has already been shipped, you will be charged a restocking fee and still bear the cost of shipping. It is your responsibility to return the unused/undamaged item(s) and cover the cost to re-ship the product(s). The restocking fee will be deducted from your refund and the difference returned back to you within 10 business days of receiving the item(s).